Experience Specialist at UnityPoint Health

Cedar Rapids, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Empathy, Compassion, Patient Check-In, Scheduling, Phone Handling, Co-Payment Processing, Appointment Follow-Up, Information Providing, Data Handling, Confidentiality, Electronic Medical Records, General Inquiry Handling, Payment Guidance, Insurance Procedures

Industry

Description

Overview UnityPoint - Clinic - Cedar Rapids, IA - Westdale Shift: M-F 8a to 5pm As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures. Keep patients and families informed about wait times, provider availability, and any delays. Address general inquiries and concerns with empathy, escalating complex issues as needed. Offer guidance on charges, payment processes, and insurance procedures. Maintain accurate and up to date patient records in the electronic medical records (EMR) system. Answer and route incoming calls, providing basic information as appropriate. Ensure all interactions and data handling follow confidentiality and UPH standards. Qualifications Education: High School Diploma or equivalent. Experience: Previous customer service experience in a hospital or healthcare setting is preferred. License(s)/Certification(s): None

Responsibilities

The Experience Specialist is responsible for greeting patients, checking them in, assisting with scheduling, and answering phones. They also process co-payments and follow up on appointments as needed.