Experience Specialist at UnityPoint Health

Waterloo, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Mar, 26

Salary

0.0

Posted On

04 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Empathy, Critical Thinking, Multicultural Sensitivity, Microsoft Office, Attention to Detail, Problem Solving, Team Collaboration, Patient Interaction, Appointment Scheduling, Data Entry, Healthcare Knowledge, Cultural Sensitivity, Telephone Etiquette, Organizational Skills

Industry

Description

Overview Experience Specialist – EAP UnityPoint Health - Allen Shift: Part-time Evenings Benefits Eligible Experience Specialists reflect a commitment to UnityPoint Health’s FOCUS values and play a vital role in the experience of our patients, families, and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Smile and greet patients, families, and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions. Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns. Consults with members of the healthcare team and provides updates and other information to patients and families. Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party. Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure. Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system. Assist with proactive charge capture along with billing accuracy for providers and patients. Open and/or close the clinic following specified guidelines of individual clinic. Collaborates with appropriate support services to ensure the environment is clean and welcoming. Demonstrates effective and caring communication skills and telephone techniques and etiquette. Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences. Work independently and responsible for timely completion of assigned functions. Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails, and regularly checking information on the organization’s intranet site. Perform other duties as requested to facilitate the smooth and effective operations of the clinic/department. Qualifications Education: High School or Vocational School graduate Other: Ability to demonstrate strong customer service skills. Ability to effectively enter information into a variety of computer programs. Ability to understand and apply guidelines, policies, and procedures. Ability to interact effectively with physicians, health care team members, individuals, and members of their support systems. Ability to communicate effectively with people of diverse professional, education, and lifestyle backgrounds. Writes, reads, comprehends, and speaks fluent English Multicultural sensitivity Microsoft Office – basic computer skills. Customer/patient focused Critical thinking skills using independent judgment in making decisions

Responsibilities

The Experience Specialist greets patients, families, and visitors, providing a warm welcome and addressing their questions. They serve as a liaison between patients and healthcare team members, ensuring effective communication and resolution of concerns.