Experience Specialist - Waterloo Community Cancer Center at UnityPoint Health

Waterloo, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Interaction, Information Provision, Empathy, Inquiry Resolution, Guidance on Charges, Payment Processes, Insurance Procedures, Record Maintenance, Electronic Medical Records, Call Answering, Confidentiality Adherence

Industry

Description

Overview UnityPoint Health - Waterloo Community Cancer CenterExperience Specialist 0.9 FTE/36 hours per week Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures. Keep patients and families informed about wait times, provider availability, and any delays. Address general inquiries and concerns with empathy, escalating complex issues as needed. Offer guidance on charges, payment processes, and insurance procedures. Maintain accurate and up to date patient records in the electronic medical records (EMR) system. Answer and route incoming calls, providing basic information as appropriate. Ensure all interactions and data handling follow confidentiality and UPH standards. Qualifications Education: High School Diploma or equivalent. Experience: Previous customer service experience in a hospital or healthcare setting is preferred. License(s)/Certification(s): None

Responsibilities

The specialist will serve as the professional first point of contact for patients and visitors at the cancer center, providing information on services and procedures. Key duties include keeping people informed about wait times, addressing general concerns with empathy, and guiding them through payment and insurance processes.