BONUS SKILLS

• Experience designing service blueprints and systems maps.
• Working knowledge of accessibility standards and inclusive design best practices.
• Familiarity with agile workflows and cross-functional team dynamics.
  Job Type: Full-time

Additional pay:

• Bonus pay
• Retention bonus

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Work Location: In perso

• Plan and conduct qualitative and quantitative user research: interviews, surveys, contextual inquiry, and usability testing.
• Analyze findings and translate them into actionable insights, opportunity areas, and strategic recommendations.
• Conduct market and competitive analyses to inform broader experience and service strategies.