Experience Team Officer at RNLI
Poole, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

0.0

Posted On

06 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Product Reviews, Customer Service

Industry

Outsourcing/Offshoring

Description

Salary
£24,242
Contract type
Permanent
Hours
Full Time
Location
Poole, Dorset, England
Interview date
To be confirmed
Closing Date
21-09-2025
Reference
20228

Documents

  • Experience Team Officer - Job Profile.docx(Word, 307.59kb)

-

ABOUT US

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

As an Experience Team Officer, you will be focused on:

  • Working across all areas of the Experience teams where you are needed most
  • Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and online shop customers
  • Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment including supporting our volunteers and event participants
  • Providing a professional, speedy, and appropriate response to emails from our RNLI supporters and online shop customers including handling product reviews
  • The accurate processing of RNLI campaign responses and donations
  • Be versatile, and be flexible in your approach to learning new tasks across the wider experience tea
Responsibilities

ABOUT THE ROLE

As an Experience Team Officer, you will be focused on:

  • Working across all areas of the Experience teams where you are needed most
  • Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and online shop customers
  • Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment including supporting our volunteers and event participants
  • Providing a professional, speedy, and appropriate response to emails from our RNLI supporters and online shop customers including handling product reviews
  • The accurate processing of RNLI campaign responses and donations
  • Be versatile, and be flexible in your approach to learning new tasks across the wider experience team

To be considered for this role you will need to have:

  • Educated to GCSE standard, or equivalent – English essential
  • Proven customer service skills – telephone and administration
  • Contact Centre experience desirable
  • Experience of working in an office-based environment
  • Experience of working in a fundraising environment would be beneficial, as would working knowledge of database
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