Salary
£24,242
Contract type
Permanent
Hours
Full Time
Location
Poole, Dorset, England
Interview date
To be confirmed
Closing Date
21-09-2025
Reference
20228

Documents

• Experience Team Officer - Job Profile.docx(Word, 307.59kb)

ABOUT US

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

As an Experience Team Officer, you will be focused on:

• Working across all areas of the Experience teams where you are needed most
• Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and online shop customers
• Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment including supporting our volunteers and event participants
• Providing a professional, speedy, and appropriate response to emails from our RNLI supporters and online shop customers including handling product reviews
• The accurate processing of RNLI campaign responses and donations
• Be versatile, and be flexible in your approach to learning new tasks across the wider experience tea

ABOUT THE ROLE

As an Experience Team Officer, you will be focused on:

• Working across all areas of the Experience teams where you are needed most
• Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and online shop customers
• Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment including supporting our volunteers and event participants
• Providing a professional, speedy, and appropriate response to emails from our RNLI supporters and online shop customers including handling product reviews
• The accurate processing of RNLI campaign responses and donations
• Be versatile, and be flexible in your approach to learning new tasks across the wider experience team

To be considered for this role you will need to have:

• Educated to GCSE standard, or equivalent – English essential
• Proven customer service skills – telephone and administration
• Contact Centre experience desirable
• Experience of working in an office-based environment
• Experience of working in a fundraising environment would be beneficial, as would working knowledge of database