REV UP YOUR CAREER!

Are you ready to shift gears and become the pit crew leader of our automotive service team? We’re looking for a service advisor who can fuel customer satisfaction, navigate the fast lane of repairs, and keep our shop running like a well-oiled machine. If you’re revved up and ready to go, apply now!

4 DAY WORK WEEK (4 10’S), BENEFITS, TRAINING, AND MUCH MORE!

We are looking for the most amazing, most excellent, most terrific, and most fantastic people, just like you! Is this you? Do you have what it takes to succeed and help us achieve what has never been achieved before?

Applewood Nissan Richmond has an excellent opportunity for a Full-Time Service Advisor to join our service department.

• Applewood Auto Group Benefits
• Competitive pay plans!
• Full training provided (with ongoing training, development, mentorship, and support)
• Book Club!
• Exceptional culture and community.
• Work alongside industry leaders, some of the best managers in the industry
• Exciting high energy work atmosphere and we have LOTS of fun
• 11 dealerships and counting to work alongside and grow with
• We promote from within.
• Group events, Food Trucks, BBQs, Car Meets, Applewood Family Day, Xmas party, Bowling, and much more
• We support local communities, schools, animal hospitals, sports teams, and many charities.
• Staff Leasing program. Starting on day one!
• “Team Beats With One Heart” mentality

TO SUCCEED IN THE ROLE, YOU’LL NEED:

• Strong Communication Skills: Service advisors act as the bridge between customers and technicians. They need to explain complex mechanical issues in simple terms to customers while accurately conveying customer concerns to the repair team. Active listening is also key to understanding client needs.
• Customer Service Orientation: A successful service advisor prioritizes customer satisfaction. This means being approachable, patient, and empathetic, especially when dealing with frustrated or upset clients. Building trust and maintaining long-term relationships are critical.
• Technical Knowledge: While they don’t need to be mechanics, a solid understanding of automotive systems, common repairs, and terminology is necessary. This helps them assess situations, recommend services, and answer basic customer questions confidently.
• Sales Skills: Service advisors often upsell maintenance services or repairs. They need to identify opportunities, present them persuasively, and avoid coming across as pushy. Understanding the balance between customer needs and shop revenue is crucial.
• Organizational Skills: Managing multiple appointments, tracking repair progress, and coordinating with technicians require excellent time management and multitasking abilities. Attention to detail ensures nothing slips through the cracks.
• Problem-Solving Ability: Customers may present vague complaints (e.g., “my car makes a weird noise"). A good service advisor can ask the right questions, gather relevant info, and work with technicians to pinpoint and resolve issues.
• Adaptability: The role involves handling unexpected challenges—like upset customers, delayed parts, or urgent repairs—while keeping everything running smoothly.
• Basic Computer Skills: Most shops use software for scheduling, invoicing, and tracking repairs. Familiarity with these tools streamlines the job.
• Integrity: Trust is everything in this role. Advisors must recommend only what’s necessary and avoid overselling, ensuring customers feel confident in the service.
• Teamwork: Collaborating effectively with technicians, parts staff, and management keeps the workflow efficient and the shop running like a well-oiled machine.

Responsibilities (day-to-day):

OTHER RESPONSIBILITIES

• Managing Loaner Vehicles – Arranging alternative transportation for customers when needed.
• Ensuring Customer Satisfaction – Following up after service to maintain good relationships and encourage repeat business.