Experienced Automotive Service Advisor / Assistant Service Manager - Elkto at HERTRICH Family of Automobile Dealerships

Elkton, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Oct, 26

Salary

85000.0

Posted On

20 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Communication Skills, Scheduling, Service Writing, Computer Literacy, Dealership Software, Time Management, Conflict Resolution, Record Keeping

Industry

Automotive

Description

Income Ranges from $50,000 to $85,000+ - Position is Salary Plus Commission/Bonus base. Address: 1147 East Pulaski Hwy., Elkton, MD 21921 / Contact 302-648-JOBS (5627) with any questions. Automotive Service Advisor / Service Writer Full-Time Be the Connection Between Customers and Service Excellence The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team. If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career. Why Choose Hertrich? Family-owned and operated dealership group 24 dealerships | 18 automotive brands | 15 collision centers Strong community involvement, supporting 90+ local organizations Long-term stability with room to grow What We Offer: Extremely competitive salary Clear pathways into success and career advancement Medical, Dental, Vision, Life & Disability insurance Paid vacation, holidays, and personal days 401(k) with employer match Employee vehicle purchase discounts What You'll Do: Greet service customers promptly and professionally Answer service calls and schedule appointments Communicate repair needs, estimates, and timelines clearly Coordinate repair orders with Technicians Keep customers informed throughout the service process Recommend additional maintenance or services when appropriate Maintain accurate service records Deliver an exceptional customer experience-every visit What We're Looking For: Customer-focused, energetic, and team-oriented attitude Prior customer service and/or sales experience required (automotive experience is a plus) Strong communication skills (English required; Spanish bilingual preferred) Comfortable using computers and learning dealership software High School Diploma or GED required Flexible schedule, including evenings and Saturdays Valid driver's license with a clean driving record Join a Company That Puts People First At Hertrich, we believe great service starts with great people. If you're ready to grow with a respected, community-focused dealership group, we want to hear from you. Apply today and take the next step in your automotive career! Hertrich Family of Automobile Dealerships is an Equal Opportunity/ Drug-free Employer committed to an inclusive workplace where all employees can thrive.

Responsibilities

Act as the primary liaison between customers and the service department by scheduling appointments and communicating repair needs. Coordinate repair orders with technicians and ensure an exceptional customer experience throughout the service process.