WHO WE ARE

See for yourself why it’s better at Bernardi! Our dealerships have a reputation for excellence in customer service, and quality sales of new and used cars, trucks, and SUVs as well as genuine OEM parts and accessories. Our Company has been an important part of the landscape in the Greater Boston – MetroWest region for over 40 years and many of our staff have enjoyed long and successful careers here. Our dealerships include Honda, Toyota, Acura, Audi,, and Volvo.

REQUIREMENTS

• Prior experience as an Automotive Service Advisor
• Excellent customer service skills
• Great personality - with a desire to have fun while assisting customers
• Excellent verbal and written communication skills
• High School Diploma or equivalent
• Valid driver’s license with a good driving record
  Bernardi Auto Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  Location: 549 Worcester St Natick,MA 01760, Natick, MA 01760
  Job Type: Full-time
  Pay: From $70,602.55 per year
  Work Location: In perso

The Service Advisor is responsible for assisting our Audi service customers while their vehicle is in for service. This includes explaining why additional services are needed after the vehicle is inspected by the technician. You need not be involved in the scheduling of service appointments since this responsibility is managed by our centralized Service BDC.

• Ask relevant probing questions to assist service customers in their effort to explain vehicle symptoms
• Clearly document vehicle symptoms on repair order as described by the service customer
• Determine needed automotive maintenance based on symptoms, age, mileage, body condition, and history of vehicle
• Advise service customers on the value of maintaining their vehicles based upon prescribed maintenance schedules
• Prepare a complete and accurate estimate of cost for service labor and parts; Explain it and the time needed for the auto service to your customer
• Discuss with your service customer how and when you will follow-up on the status of their Audi vehicle
• Monitor the progress of work on your customer’s vehicles throughout the day, update customers on their status, and gain customer approval for additional work recommended by the technician.
• Explain all completed work and charges to your customer