Type : Fulltime
Location : Nanaimo, BC
Are you looking for a job where you can learn, meet people, have fun, share your ideas and help customers in a family and diverse work environment? Would you like to join one of Canada”s most iconic and trusted companies? We’re 100 years young and we need you!!

JOB SUMMARY

The Service Advisor works in a fast-paced Automotive Service Centre environment communicating directly with customers and Service Centre employees, managing customers” needs and expectations regarding auto service maintenance and repairs.

REQUIREMENTS / SKILLS

• Foundation of automotive mechanics and/or parts is a must.
• Ability to work shifts (days & week-ends)
• Approachable and able to foster strong relationships with customers.
• Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching
• Ability to find solutions to problems, adapt and cope with challenging situations and make decisions
• Strong communication and interpersonal skills. Able to collaborate with technicians for proper understanding of repair needs and timelines.
• Strong computer skills
• Ability to plan, organize, delegate and follow-up on daily tasks
• Valid driver”s licence for province of employment
• Good working knowledge of COSTAR (asset)
• Experience in a similar role (asset)

• Greet, assist and thank customers in a friendly manner, over the phone and in person.
• Offer professional and knowledgeable advice to build customer trust and loyalty.
• Listen actively to identify customer’s concerns and problems with regards to repair and maintenance of their vehicle.
• Prepare work orders and review the estimated costs with the customers.
• Manage customers” expectations of when their vehicle will be ready.
• Act as a liaison between customers and Service Centre employees.
• Schedule service appointments.
• Ensure compliance with Health and Safety regulations.