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Experienced Automotive Service Advisor at Preston Ford
Hurlock, Maryland, United States -
Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Experience, Vehicle Inspection, Sales, Communication, Organization, Product Knowledge, Time Estimation, Customer Follow-up

Industry

Motor Vehicle Manufacturing

Description
Description As a Service Advisor with the Preston Automotive Group, you’ll be working in our service department to provide a superior customer experience to all of our guests. This position acts as the go-between for Technicians and customers. The Dealership and customer will look to you to explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep the vehicle safe. You are empowered to take care of the customer and have an active role in the service lane. ** Minimum 3+ years experience required** What to expect in this role: Review your appointments – some may be set by a BDC representative or dealership website. Greet and focus on customers when they arrive. Perform a vehicle walk-around and inspect every vehicle. Provide an estimate of the length of time the service visit will take. Follow up with customers on the status of their vehicle via their preferred communication platform. Advise customer of recommended maintenance or repair work needed to keep their vehicle safe. Communicate frequently with technicians and parts associates. Become an expert on product knowledge to assist with customer questions. Meet or exceed targeted sales goals. Follow up with customers post visit to ensure we met their expectations. Requirements What are the requirements for this job? Minimum 3+ years' experience required Ability to provide an exceptional customer experience Drive to achieve personal goals Attention to detail Communication and organizational skills Constant follow up before and after the service visit Valid driver’s license and an acceptable, safe driving record High school diploma or equivalent
Responsibilities
Act as the primary liaison between technicians and customers to explain repair recommendations and suggest necessary maintenance. Manage the service lane by greeting guests, performing vehicle walk-arounds, and ensuring a superior customer experience.