EXPERIENCED - BUSINESS DEVELOPMENT CENTER (BDC) REPRESENTATIVE

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.
The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

REQUIREMENTS

• High school diploma or equivalent
• Must have dealership experience - based on experience an aggressive pay plan will be discussed
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills
• Excellent Social Media Skill: Facebook, Twitter, Instagram, Snapchat
• Proficient in Text Messaging
• Able to use YouTube for Video Posting

EDUCATION AND/OR EXPERIENCE

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Looking for candidates with dealership experience and experience with subprime.

• Receiving inbound sales phone calls and leads
• Identifying the client’s needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction