Experienced Claims Handler at AZGROUPPROD

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

0.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Claims Handling, Customer Service, Fraud Detection, Process Improvement, Digitalisation, KPI Management, Coaching, Documentation, Communication, Case Management, Administrative Skills, Financial Records, Problem Solving, Team Collaboration, Attention To Detail, Time Management

Industry

IT Services and IT Consulting

Description

Key Responsibilities/What you do This is an important operational role within the Netherlands Claims team at Allianz Partners and we are hiring 4 Claims Handlers to strengthen our Amsterdam hub. You will play a hands-on role in delivering high-quality claims handling for travel, bicycle and related consumer products, ensuring a fast, fair and consistent customer experience while supporting the wider business goals around digitalisation, fraud prevention and cost control. Allianz Partners is an international market leader in assistance and travel insurance and this role sits at the heart of our customer-facing operations in the Netherlands. Key Responsibilities Independently assess, register and process incoming claims (phone, e-mail, portal) against policy terms and conditions. Create and maintain accurate case files and documentation, including financial and administrative records. Decide on cover/decline outcomes and execute payments or rejections within delegated authority. Respond to customers and intermediaries clearly and professionally (written and verbal), following Allianz communication standards. Draft standard correspondence in line with the company style guide and escalate exceptional cases when required. Detect and escalate potential fraud, contributing to claims cost control measures. Support and coach junior colleagues; share knowledge and help resolve complex files. Actively contribute to process improvements and digitalisation initiatives to enhance the customer journey and operational efficiency. Work to agreed KPIs and help maintain high service quality in a fast-paced, multi-system environment. Key Requirements/What you bring. Independently assess, register and process incoming claims (phone, e-mail, portal) against policy terms and conditions. Create and maintain accurate case files and documentation, including financial and administrative records. Decide on cover/decline outcomes and execute payments or rejections within delegated authority. Respond to customers and intermediaries clearly and professionally (written and verbal), following Allianz communication standards. Draft standard correspondence in line with the company style guide and escalate exceptional cases when required. Detect and escalate potential fraud, contributing to claims cost control measures. Support and coach junior colleagues; share knowledge and help resolve complex files. Actively contribute to process improvements and digitalisation initiatives to enhance the customer journey and operational efficiency. Work to agreed KPIs and help maintain high service quality in a fast-paced, multi-system environment. Key benefits/What we offer Our people are central to our success. We offer a supportive environment where you can grow professionally while enjoying a balanced life: An attractive and competitive compensation package tailored to experience (detailed on application). Annual year-end bonus. 25 vacation days (pro-rata) with the option to add up to 13 ATV days for full-time contracts. Contract through end-2025 with strong chances of extension or conversion to permanent employment. Robust pension scheme, collective health cover and staff discounts on insurance products. Hybrid working model — partial homeworking after completion of the onboarding program. Ongoing training and development, with opportunities to influence the digital transformation of our claims function. Friendly, international team and a chance to work at scale within the Allianz Group. 74047 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time |Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. Great to have you on board. Let's care for tomorrow.

Responsibilities

The Claims Handler will independently assess, register, and process incoming claims while ensuring a high-quality customer experience. They will also contribute to fraud detection and support junior colleagues.