Experienced Customer Service Representative (Rotational Shift) at Toll Group Global

George Town, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer relationship management, Account support, Transaction processing, Issue resolution, Data accuracy, Communication skills, Microsoft Office Suite, Excel, Outlook, Teams, Logistics, Supply chain, Milestone tracking, Stakeholder liaison

Industry

Logistics;Transportation;Supply Chain and Storage

Description

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Job Description We are seeking a detail-oriented and proactive Experienced Customer Service Representative (Rotational Shift) to join our team based in Bayan Lepas, Penang. Key Responsibilities: Customer Relationship Management: Develop and maintain effective and professional relationships with customers. Account Support: Assist with account management and transaction processing to ensure smooth operations. Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests. Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards. Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes. Team Support: Provide assistance and guidance to less experienced staff as needed. Training Requirements: Requires 1–3 years of job-related experience and technical or vocational training. Requirements: Education: Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred). Experience: Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply. Attention to Detail: Strong attention to detail with excellent data accuracy skills. Communication Skills: Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally. Technical Skills: Proficiency in Microsoft Office Suite (Excel, Outlook, Teams). Think you’ve got what it takes? Don’t wait – apply now and take the next step in your career with us! What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. To find out more about us visit www.careers.tollgroup.com You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical. We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further. Visit https://www.careers.tollgroup.com to learn more. Register to sign up for personalised job alerts and stay informed about the latest job opportunities tailored to your preferences.

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Responsibilities

The role involves managing customer relationships, providing account support, and resolving transaction-related issues. You will also coordinate with internal and external stakeholders to ensure service standards are met.