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Boeing Global Services (BGS) is looking for an Experienced Customer Support Specialist to join the Engine Services Group here at Boeing Distribution Services (formerly Aviall.) This Customer Support Specialist will work closely with our larger Engine MROs to provide Engine Product Support and communicate key deliveries on Engine material for specific Engine applications from OEMs such as Rolls Royce (M250/300, T56), Pratt & Whitney (JT15D), and GE (CF34, CF6, CFM56) based out of Dallas, TX.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• 4 or more years of related Customer support or customer service experience
• Experience with all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.
• Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• 6 or more years of related work experience (preferred)
• Experience with SAP or similar ERP systems highly preferred
• Experience with Sales Force Service Cloud tool or other Omni Channel customer communication tools
• Supply Chain, Operations, and/or Distribution for Aerospace across multiple segments
• Bachelor’s degree or higher
• Experience performing data analysis and troubleshooting
• Experience with ERP reporting systems (i.e. Spotfire)
• Experience working with managing Subcontracts and/or Engine MRO maintenance and/or customers

TYPICAL EDUCATION/EXPERIENCE:

Typically, 6 or more years’ related work experience or relevant military experience. Advanced degree (e.g. Bachelor, Master, etc.) preferred, but not required.

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution
• Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders
• Manage and execute supplier management strategies to ensure on-time delivery
• Manage the approval of RFQs and proposals for individual
• Leverage Sales Force Service Cloud for day-to-day case management / customer communication tool.
• Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance
• Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool
• Will work closely with leadership, program managers, supply chain, product line team and other key stake holders to support OTD, Past Due, and Back Log objectives
• Be able to communicate and present clear & effectively. Complete tasks with little to no supervision.
• Ability to handle high pressure situations
• Experience working in a fast-paced environment