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Boeing Global Services (BGS), Distribution Business, is looking for an Experienced Customer Support Specialist to join our team in Miami, FL.

BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE):

• 6 or more years of related work experience
• Experience in Program Management and/or Customer Support
• Strong problem-solving skills
• Ability to manage multiple and competing priorities
• Proficient knowledge in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE):

• Experience in aerospace hardware sales
• Knowledge of the aerospace/aviation industry
• Outstanding communication skills, verbal and written
• Proficiency in numeric reasoning and mathematical skills
• Excellent communications skills, both written and verbal
• Ability to work in a very fast-paced environment with a high degree of accuracy

• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in Cardex (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.