Experienced Ferries Customer Service Representative - Seasonal at Ferryhopper

Municipality of Moschato-Tavros, Attica, Greece -

Full Time

Start Date

Immediate

Expiry Date

08 Mar, 26

Salary

0.0

Posted On

08 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Time Management, Multitasking, Team Player, Computer Literacy, Ferry Booking Platforms, Tourism Knowledge, Bilingual Communication, Technical Reporting, Operational Improvement, Adaptability, Customer Accommodation, Force Majeure Handling, Technology Familiarity

Industry

Leisure;Travel & Tourism

Description

Ferryhopper is an equal-opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company. The Company Ferryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 180 ferry companies across 35 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travellers and keep improving our services. If you want to know more about the team, read about Ferryhopper in a nutshell. The Role Selling ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 200.000 different conversations with different customers; keeping them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a customer support agent to join our fast-growing team in Athens with prior experience in the ferry insdustry. The successful candidate will be responsible for handling customers’ requests and maintaining an excellent, tailor-made customer experience. We value people who take pride in their work and enjoy the challenge of delivering outstanding results. Responsibilities Receive & process incoming chat,emails & calls Handle general requests in several communication channels Execute ferry tickets cancellations, rebookings and other inquiries across various ferry platforms Handle force majeure such as strikes or extreme weather events, bulk changes Communicate with Ferry operators and partners Accommodate customers in person at our receoption desk Report technical issues internally Suggest improvements to the operational process to ensure the smoothest possible functioning of the team as a whole 1+ years of experience in a FerrIies Travel Agency and customer service Advanced user of ferry booking platforms Familiar working with apps and new technologies / Computer literacy Bachelor’s degree in Tourism/ Business Administration or any quantitative subject Excellent communication in English and Greek Quality focus and multitasking in a fast-paced environment Dedication to going above and beyond to solve customers' problems Self-motivated, strong time-management and problem-solving skills A relentless team player, willing to share ideas and help other team members Good to have Previous experience in OTAs Knowledge of any CRM app Knowledge of any extra language such as French / Italian / Spanish / German The health of our company and the success of our products is directly related to the health of our team and the work environment we create for ourselves. With this in mind, we strive to provide an inclusive and positive working environment. In this respect, we offer: A competitive compensation package Working equipment Great office space with fresh fruits and snacks always available :) Training and educational budget throughout the year Joining a fast-growing ambitious international team Fun team events and a vibrant company culture Growth opportunities

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Responsibilities

The successful candidate will handle customer requests through various communication channels and execute ferry ticket cancellations and rebookings. They will also communicate with ferry operators and suggest improvements to operational processes.