SUCCESSFUL APPLICANT MUST HAVE EXPERIENCE OF WORKING IN A GP SURGERY AND USING S1

We are looking for an experienced GP receptionist to join our friendly experienced team. The role is 30 hours per week, working flexibly, and the core hours are 07.30am - 18.30pm. We work to a rota which is prepared in advance each week. The successful applicant must be able to offer flexible working and be able to work within these hours. They will need to be able to adapt to the day to day demands of working in a very busy general practice setting.
This job advert may close early if we receive multiple applications.

ABOUT US

We are a friendly practice in the centre of Cleckheaton, and have 5 GP Partners, 1 Practice Nurses, 1 Nurse Associate, 2 HCAs, 1 Practice Manager, as well as a wonderful team of receptionists and administration staff. Our patient list size is 9025 patients.

CONFIDENTIALITY & DATA PROTECTION

Where it is a requirement of the job for the post-holder to use computers or other information technology, he/she will be required to ensure that security procedures are followed as appropriate and that confidential information for example, passwords, are not communicated to unauthorised individuals.
In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. they do so in confidence and have the right to expect staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. they may also have access to information relating to practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

GENERAL CLAUSE

This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to reflect the needs of the service

ESSENTIAL SKILLS

• Basic inputting/keyboard skills
• Good verbal communication Skills
• Good telephone manner
• Ability to produce work of a high standard and with attention to detail
• Experience of working in a GP surgery - minimum 1 year

MAIN DUTIES OF THE JOB

To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practice’s reception service.
Welcome patients and direct them to the appropriate service or healthcare professional in a courteous, efficient way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

SPECIFIC DUTIES

Greeting patients politely and ensuring that the appointment system is running efficiently, answering the phone politely and efficiently and managing queues through telephone and face to face interaction.
Ensure patients are informed if a clinician is running late or called out to an emergency.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipt for same.
Explain practice arrangements and requirements for new and temporary patients.
Accept registration forms from prospective patients ensuring adherence to practice policies.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Enter requests for home visits including all relevant information.
Deal efficiently with emergency situations.
Keep reception areas clean and tidy.
Handle specimens as per practice protocol.