JOB SUMMARY

We are seeking an experienced Head Door Supervisor to lead our team of door supervisors. The ideal candidate will be responsible for leading a team of door supervisors to maintain a safe and secure environment for patrons and staff at our busy city centre venue. This role requires a keen eye for detail, excellent communication skills and the ability to handle various situations calmly and professionally. The Head Door Supervisor will play a crucial role in leading by example to ensure compliance with licensing laws and company policies while providing exceptional customer service and must be physically capable of handling the demanding aspects of the role.

REQUIREMENTS

• Minimum 3 years experience as a Door Supervisor
• Previous experience as Head Door Supervisor
• Valid Door Supervisor licence
• Strong observational skills with the ability to remain calm under pressure.
• Excellent verbal communication skills to interact effectively with guests and staff
• Ability to work flexible hours, including evenings and every weekend
  If you are an experienced and dedicated Head Door Supervisor looking to progress then we encourage you to apply for this vital role leading our team.
  Job Types: Part-time, Permanent
  Pay: £18.00-£20.00 per hour

Benefits:

• Company pension

Application question(s):

• Which venues have you been a Deputy or Head Door Supervisor at ?

Experience:

• Door supervisor: 3 years (required)

Licence/Certification:

• SIA (required)

Work Location: In perso

• Team management : Leading, training and motivating staff ; creating and managing rota schedules ; positioning door supervisors ; conducting briefs and de-briefs.
• Operational oversight : Ensuring the team follow the venue assignment instructions and adhere to all laws and regulations.
• Incident management : Ensuring incidents are dealt with in a swift, professional and safe manner and are recorded accurately and comprehensively.
• Conflict management : Managing and resolving difficult situations calmly and effectively.
• Venue Liaison : Building and maintaining good relationships with company and venue management, local authorities and emergency services.
• Site security : Ensuring overall safety of the venue, it’s staff and visitors ; advising on security plans using the relevant monitoring the entrance and exit points of the venue to ensure the safety of all guests ; utilising CCTV systems to monitor activity within and around the venue and highlight any suspicious behaviour.
• Venue compliance : Implementing, monitoring and recording agreed capacity management protocols, licence conditions, age verification checks and entry eligibility.
• Customer Service : Leading by example by providing excellent customer service greeting guests confidently and addressing guest enquiries and concerns professionally.