EXPERIENCED RECEPTIONIST – 4* GRAND HOTEL, MALAHIDE

Are you an experienced and customer focused Hotel Receptionist? If so, we’ve just the role for you. We are now recruiting experienced Receptionists to join our front office team on a Full Time permanent basis.
The candidates must have previous experience as receptionist in a hotel environment.
Now under the management of FBD Hotels & Resorts, the iconic four-star Grand Hotel Dublin, located in the heart of Malahide, offers a unique seaside retreat while remaining conveniently close to the attractions of Dublin City Centre — just 15 minutes from Dublin International Airport and 5 minutes from the M50/M1 motorways.

THE IDEAL CANDIDATE:

Would have good knowledge of Opera PMS- Ideally Opera Cloud version
Would have at least 2 years experience in a busy Hotel reception
We are seeking an enthusiastic, motivated and hardworking individual with a strong commitment to quality, high standards, service and customer care. Excellent attention to detail is required as well as excellent interpersonal and communication skills along with the ability to work within a team environment.

• To greet guests in a warm and friendly manner outlining the facilities of the Hotel
• Check in and out guests efficiently and professionally using Opera Cloud.
• Advise all Departments of any special requests by guests i.e. dinner reservations, ordering taxis, room service etc.
• Correctly post all charges to the individual guest rooms
• Inform the Duty Manager of any guest queries, complaints or suggestions
• Handling safe deposit for guests, also dealing with foreign exchange and monies at the Desk
• To oversee that all Departmental floats are signed in and out in the correct manner
• Attend all Departmental and Hotel training courses and meetings as required
• To pass over correct and detailed information to the following shift ‘pass-over’;
• To update Opera on serviced and out of service rooms by liasing with the Accommodation Department;