At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.
After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.
Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.
As an Experienced Implementation Analyst, you will be a member of our Customer Success (CS) department. You will work as part of an implementation team, alongside a team of skilled Implementation Analysts and Project Managers to deliver value to our customers through Enable’s software. A key element of your role will be identifying the requirements of customers and owning the configuration of solutions that fulfill these requirements. This will include delivering training to customers, validating data, and providing ongoing support for the software once it has been adopted by customers. You will lead the delivery of projects for Small Medium Business (SMB) and be a key member of the project team working with mid-market and enterprise customers.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proven background in Customer Success and/or Implementation within a SaaS organization.
• 1-2 years of related experience.
• Strong problem-solving skills with prompt issue identification.
• Ability to run training and onboarding for new team members.
• Track record in managing SMB customer implementations.
• Demonstrated project management competence.
• Skillful in building relationships with customers and identifying expansion opportunities.
• Experience handling large data sets and extracting relevant insights. (Desirable, but not necessary: confidence using Python, SQL, or similar to quickly draw insights or manipulate data.)
• Track record of understanding the capabilities of a complex product such as a Fintech SaaS solution.
• Ability to understand the terms of complex trading arrangements.
• Capacity to drive process improvements for successful customer implementations.
• A proactive attitude to identify other areas to support across the team.

REQUIRED EDUCATION AND EXPERIENCE

• Proven background in Customer Success within a SaaS organization.
• 1-2 years of related experience.

PREFERRED EDUCATION AND EXPERIENCE

• Experience handling large data sets and extracting relevant insights.
• Confidence using Python, SQL, or similar tools to quickly draw insights or manipulate data.
• Familiarity with Fintech SaaS solutions and complex trading arrangements.

DUTIES AND RESPONSIBILITIES

• Lead the implementation, onboarding, and adoption of Mid-Market customers, including discovery, design, configuration, testing, validation, and go-live phases of the project.
• Drive implementation milestones by planning and executing tasks, being accountable for successful project completion.
• Lead Customer Success (CS) initiatives with management support, sharing expertise and mentoring team members in specific areas.
• Enhance the quality of workshops and demos within your sub-team and independently expand your product knowledge.
• Understand customers’ change processes and apply Enable’s methodology effectively to achieve successful outcomes.
• Efficiently manage customer escalations, following company policies and procedures.
• Lead productive customer meetings and workshops, resolving complex support tasks, and triaging incoming customer requests independently.
• Regularly update internal tools and project plans such as GuideCx.
• Expertly handle internal and external communications related to implementations and other initiatives.
• Mentor and offer constructive feedback to team members to support their career development.

SUPERVISORY RESPONSIBILITIES

• Mentor team members and provide constructive feedback to support their career development.