EXPERIENCED IT SUPPORT EMPLOYEE

Kobelco Construction Machinery Europe B.V. (KCME), is the exclusive European sales and marketing subsidiary of Kobelco Construction Machinery Co., Ltd., Japan. KCME is wholly owned by Kobelco Construction Machinery Co., Ltd., Japan. KCME’s operations span across all European countries, CIS, as well as Northern and Western Africa.
KCME is dedicated to the sales and services of crawler excavators from 1t to 130t, including an innovative range of demolition machinery, and lattice boom crawler cranes from 55t to 550t. KCME’s brand tagline in Europe, “Built for Perfectionists,” embodies the essence of the company’s heritage: a Japanese engineering philosophy rooted in critical thinking, problem-solving, precision, and continuous improvement.

HOW TO APPLY:

Are you the enthusiastic IT Employee we’re looking for? Apply now and help build the digital future of Kobelco in Lelystad! Please send your CV and, if you wish, a short motivation explaining why you would be suitable for this position to KCME-HR@kobelco.com.
Do you have any questions about this position? Feel free to contact HR by email.
KCME is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage applications from all qualified individuals.
Soort dienstverband: Fulltime

Taal:

• Engels (Vereist)

Toestemming om in Nederland te werken:

• Nederland (Vereist)

Werklocatie: Hybride werken in 8239 Lelysta

YOUR ROLE:

We’re looking for an IT Support Employee to strengthen our IT department’s service desk. As an ICT Employee, you will play a key role within our ICT team. You ensure that our systems run smoothly, provide support to colleagues with all kinds off IT technical questions, and contribute to improving a securing our IT environment. This role is crucial to our operations. You’ll be the first point of contact for all IT issues, ensuring a smooth and efficient resolution process.

WHAT YOU WILL DO:

· Incident Management: Register, analyze, and resolve reported IT issues and service requests in TOPdesk.
· Service Delivery: Maintain an overview of all ongoing issues and escalate problems when necessary, proactively monitoring their progress to ensure timely resolution.
· User Management: Onboard new employees, providing them with the necessary IT equipment and software.
· Asset Management: Manage IT assets, ensuring accurate registration in TOPdesk.
· Software Installation: Install and configure computer software on company laptops.
· Knowledge Sharing: Document solutions and contribute to our knowledge base to improve future support efficiency.