ABOUT US:

Broker Direct plc are a reputable general insurance business authorised and regulated by the Financial Conduct Authority. Due to internal promotions and expansion, we are currently seeking experienced Motor Claims Handlers to join us on a full-time and permanent basis in our busy office just on the outskirts of Bolton(Egerton). If you have the experience of handling First Notification and are seeking a new challenge with a forward thinking company who will fully support your career progression and reward your achievements, this could be exactly what you are looking for!

KEY ATTRIBUTES AND SKILLS:

• Excellent customer service and computer skills are essential.
• Must be an active listener, able to build relationships effectively.
• Display great attention to detail in all tasks.
• Applicants must have a minimum of 2 years ‘motor claims experience for the higher end of the salary range.
• CII Certificate or the willingness to work towards this certification (supported by the company).Passes at Grade C or above, in English and Maths or equivalent.

• Handle First Notification Motor Claims
• Manage a varied caseload of claims via telephone and written correspondence
• Effectively prioritise own claims portfolio and team responsibilities
• Act as point of contact for Policyholders and Brokers
• Identify and refer fraudulent activity and any questionable underwriting
• Deliver a consistently outstanding level of service to all parties involved
• Always adhere to company and regulatory policies and guidelines