OVERVIEW

The Cotswold Lodge Hotel is an independently owned, 4 Star hotel in the centre of Oxford. We are looking for an experienced hotel receptionist to join our existing team.
The position is full time, with shifts covering a mixture of 07:00AM - 15:00PM and 15:00PM - 23:00PM which will include weekends and bank holidays.
We are looking for a professional, friendly person that can work well as part of a team, work to deadlines while remaining calm, and organised, also being able to work under pressure.
You must be able to maintain a high level of customer service and have attention to detail to create a welcoming atmosphere for our guests.
Excellent level of written and spoken English is essential.
Duties:
· Welcome our guests in a friendly and accommodating manner, by phone or in person.
· Be equipped with the knowledge to provide information to our guests about all hotel facilities and services and relevant local information.
· Provide an expert check-in / check-out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and the guest payments are properly processed.
Requirements for the Role:
· Thrive on welcoming our Guests.
· Able to work under pressure.
· Excellent attention to detail.
· Strong Organisational skills.
· Be fluent in verbal and written English and have strong IT literacy.
A keen willingness to learn.
· Experience in a similar 4-star hotel environment would be beneficial.
Receptionists Benefits:
· Meals on duty
· Pension scheme
· 28 days holidays inclusive of bank holidays per annum (pro-rata)
· Free car park
Eligibility to work within the UK must be proven and two references should be available on request.
Salary exceeds minimum wage and is dependent on experience.
This position is available immediately. If you would like to apply for this position, please attach your CV.
Job Type: Full-time
Pay: From £23,500.00 per year

Additional pay:

• Tips

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Language:

• English (preferred)

Work Location: In perso

Please refer the Job description for details