Duties and Responsibilities: Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols Maintaining and monitoring the Practice appointments system Making patients aware of the appointment booking procedure Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information accurately Filing and retrieving paperwork Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers re-stock consulting rooms as required Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter Processing and recording information in accordance with Practice procedures following Data Protection. Providing clerical assistance including word/data processing, filing and photocopyin

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