Experienced Reservations Manager Aspen/Snowmass, CO | Full-Time | On-Site/Hybrid/Remote
We are seeking a skilled Reservations Manager to lead our reservations team and ensure a seamless guest experience from initial inquiry through post-stay follow-up. This role involves managing daily reservation operations, supporting team members, and collaborating with leadership on revenue strategies and property performance.

QUALIFICATIONS:

• 3+ years of experience in reservations in hotel, vacation rental management or related travel industry experience
• Strong leadership, communication, and organizational skills
• Proficiency with OTA platforms (Airbnb, Booking.com, etc.) and property management systems
• Ability to multitask in a fast-paced environment while maintaining excellent guest service standards
  We offer a collaborative, supportive team environment and the opportunity to play a key role in a growing Aspen/Snowmass vacation rental company.
  Position pays $75,000 annually
  Monday through Friday 8 hour days
  Flexible Work Arrangement (Remote/Hybrid/On-site) however must live within 2 hours of Aspen and will need to visit twice/month at a minimum.
  Job Type: Full-time
  Pay: $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you currently live within 2 hours of Aspen/Snowmass, CO?

Ability to Commute:

• Aspen, CO 81611 (Preferred)

Ability to Relocate:

• Aspen, CO 81611: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Aspen, CO 8161

• Oversee daily reservation operations, ensuring timely responses and accurate bookings
• Manage OTA listings, guest communications, and payment follow-up
• Lead and train reservations team members, providing support as needed
• Collaborate with Revenue and Marketing teams to optimize rates and drive bookings
• Handle special guest requests, refunds, and changes efficiently
• Ensure all bookings and payments are accurately reconciled each month