Experienced Resident Relations at The REMM Group

Huntington Beach, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

16.9

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multifamily Leasing, Customer Service, Yardi, RentCafe, Sales, Relationship Building, Conflict Resolution, Property Management Operations, Budgeting, Marketing, MS Office, Outlook, Multitasking, Written Communication, Verbal Communication

Industry

Real Estate

Description

Description The REMM Group is a fast-growing property management company with a teamwork environment. We are seeking a full-time on-site resident relations specialist to support two apartment communities in Huntington Beach, CA. This opportunity offers a 75% discount on rent for on-site living! We are seeking someone with experience in multifamily leasing, a sales-driven, customer-service-oriented approach, and a passion for building relationships. Our resident relations specialist brings positive energy to each office and is willing to resolve issues quickly and efficiently. They listen carefully to identify your prospects' needs and confidently recommend solutions. We offer a positive work environment, great work-life balance, competitive pay, and opportunities to continue career advancement. Competitive leasing bonuses are available! Must Work Weekends. Working schedule: Tuesday - Saturday RESPONSIBILITIES INCLUDE: Responsible for all leasing efforts including conducting property tours and assisting prospective tenants in finding their ideal apartment home Maintain accurate records of leasing activities using Yardi and RentCafe software. Respond to inquiries via phone, email, and in-person, providing exceptional customer service, including assisting residents with service requests. Contribute towards marketing and leasing plans to maximize traffic and rental closing performance. Maintain constant knowledge of market conditions that could adversely affect community performance and remain competitive in pricing and incentives in the surrounding communities. Demonstrating significant initiative, discretion, personal awareness, professionalism, integrity, independent judgment, and exercise confidence and confidentiality in all areas of performance. Communicating with residents, including maintenance requests, resident relations, community activities, community procedures, move-out security deposit allocations, and conflict resolution. QUALIFICATIONS AND EXPERIENCE: Previous apartment leasing experience is required. Proficiency with Yardi and RentCafe software is preferred. Must possess and maintain reliable transportation. Minimum of three (3) years of experience in property management operations. Operational skills, including budget, sales, and marketing. Excellent attention to detail and multitasking skills. Proficient with MS Office and Outlook with competent general computer skills Must have excellent customer service Excellent written and verbal communication skills. Ability to work independently and as part of a team. Must live onsite COMPREHENSIVE BENEFITS PACKAGE INCLUDE: Competitive salary and commission structure. Opportunities for career growth and advancement in the property management industry. Work with a supportive team in a dynamic and fast-paced environment. Paid and Sick Time Off Holiday Pay Employee Assistance Programs Medical, Dental, and Vision Insurance 401K Life Insurance A LITTLE MORE ABOUT THE REMM GROUP, AMO. The REMM Group is the highest-ranked property management company in California by Best Places to Work Multifamily® and eighth in the nation. New team members find us to be one of the best places to work in the property management industry. Our commitment to training, motivation, and team development creates a culture of excellence. Our company provides its employees with the tools needed to succeed and rewards employee success. Our team members enjoy their work and believe they are making a positive difference in their community. We have been actively involved in the acquisition, development, rehabilitation, and management of apartment properties since 1992. Our team at the REMM Group manages over (60) apartment communities, consisting of over 5,000 apartment homes and over (80) commercial properties including Retail, Office and Industrial in Southern California. The REMM Group has been awarded the 2013 AMO of the Year (2013 Accredited Management Organization of the Year) by the Institute of Real Estate Management in Orange County. The REMM Group is an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, gender, national origin, sexual orientation, age, marital status, medical condition, disability, or any other legally protected status. Learn more about our leading and fast-growing company by visiting our website: www.remmgroup.com. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at The REMM Group, email jwilson@remmgroup.com. Please refer to the job title and job location when you contact us. Requirements QUALIFICATIONS AND EXPERIENCE: Previous apartment leasing experience is required. Proficiency with Yardi and RentCafe software is preferred. Must possess and maintain reliable transportation. Minimum of three (3) years of experience in property management operations. Operational skills, including budget, sales, and marketing. Excellent attention to detail and multitasking skills. Proficient with MS Office and Outlook with competent general computer skills Must have excellent customer service Excellent written and verbal communication skills. Ability to work independently and as part of a team. Partial rental discount available

Responsibilities

Manage all leasing efforts, including conducting property tours and assisting prospective tenants in finding apartments. Handle resident relations, maintenance requests, and maintain accurate records using Yardi and RentCafe software.