COMPUTER REPAIR & SALES SENIOR TECHNICIAN

Are you passionate about the ever-evolving world of technology and eager to develop your career in the Computing industry? We’re seeking a motivated and enthusiastic individual to join our team as a Computer Repair & Sales Technician.
About Us: Minko’s Macs is a leading Apple Mac Computer specialist and retail company located in London. We are a friendly and knowledgable team captivated with all things Apple. We take pride in exceeding customer expectations with expert repairs and solutions; this is further reflected as we were awarded the notable title of Best Computer Repair Company in London and South East England [Prestige Awards].
Position Overview: As a Computer Repair & Sales Apprentice, this senior role offers the opportunity to leverage your in-depth knowledge of Apple hardware and software. You will lead the technical team in diagnosing and resolving intricate issues across Apple devices, ensuring efficient and high-quality repairs

REQUIREMENTS:

• Minimum 10 years of experience in computer repair (succeeding in a similar senior role would be beneficial)
• Extensive knowledge of Apple hardware, software, and troubleshooting methodologies
• Strong leadership skills with the ability to motivate, guide, and develop a team
• Exceptional communication and interpersonal skills to build trust with customers and colleagues
• Minimum of 3 years of experience in computer repair (preferably).
• Minimum of 3 years of customer service experience in a technical support role (preferably).
• Minimum of 3 years of experience with motherboard/component repairs (preferably).
• Confident spoken and written English
• Candidates must be willing to travel between branch locations at times

Education:

• Undergraduate Degree (or equivalent) 2:1 Minimum related to Computing (or similar)
• Minimum 3 A Levels (or equivalent) A-C [Maths, Computer Science, Science, Media; preferably]*
• Minimum 5 GCSEs (or equivalent) 9-4 [Computer Science, Media; preferably]

• Develop and implement efficient repair procedures to optimise workflow and success rates
• Train and mentor junior technicians, cultivating their technical growth
• Provide exceptional technical support and guidance to customers
• Oversee inventory management and maintain a clean, organised work environment
• Curate captivating social media content for the company