Job Description
Looking for a new challenge? Look no further!!! MacDonald Full Service Automotive is looking to grow and expand our family! We are presently seeking a qualified individual to fill the position of Service Advisor to be the liason between our customers and our Technicians. If you have Service Advisor experience, a dynamic personality, a great work ethic, and have an organized approach to your daily life then we want you!

QUALIFICATIONS:

• Previous experience required.
• Maintains high customer satisfaction standards.
• Valid Driver’s License with a clean abstract.
• Computer literate.
• Basic mechanical and tire understanding.
• Strong communication skills(verbal and written)

• Write up work orders for all sales and service transactions and present to the Technicians.
• Take all “service calls” telephone requests, write up work orders and dispatch Service Tech(s) accordingly.
• Handles telephone inquiries regarding appointments and work in process.
• Invoice all product and service sales once complete and process payment immediately.
• Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service
• Monitor all service activities to ensure work is completed in a timely manner.
• Provide Service Manager with assistance/input concerning product selection and inventory levels for the retail shop.
• Complete product adjustments, including manufacturer claim forms, on a timely basis.
• Maintain product and service displays in a marketable clean appearance.
• Schedules service appointments.
• Obtain customer and vehicle data and reviews vehicle history prior to customer’s arrival, when possible.
• Writes up customer’s vehicle problems accurately and clearly on the repair order.
• Interviews/questions customer as needed to confirm the problem or refers to test drive with the technician
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Provides a complete and accurate written cost estimate for labor and parts, provided by the Technician.
• Obtains customer signatures on repair order, provides the customer with a copy, including an estimate on customer pay repairs.
• Contacts customers regarding and changes in the estimate or promised time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed, and properly documents up-sell information on the hard copy and in the computer.
• reviews repair orders to ensure that work is completed and additional work and authorization are noted.
• Explains completed work and all charges to customers.