Experienced Service Advisor- Valley Subaru at CMA's Valley Dealerships

Staunton, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jan, 26

Salary

0.0

Posted On

17 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Automotive Systems Knowledge, Repair Order Management, Upselling, Documentation Accuracy, Fast-Paced Environment, Dealership Management Systems, Microsoft Office Suite

Industry

Description

Description About the Role We are seeking an Experienced Service Advisor to join our team and deliver exceptional customer service while ensuring efficient and accurate repair order processing. This role is critical in bridging communication between customers and the service department, maintaining trust and transparency throughout the service experience. Why Join CMA? Competitive pay and commission structure. Excellent benefits and retirement package (ESOP Plan). Supportive leadership and team environment. Growth opportunities for career advancement within CMA. Work Life Balance closed on Sundays and paid PTO. We Value Diversity CMA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. Requirements Key Responsibilities Customer Interaction & Consultation Greet customers promptly and professionally. Listen to customer concerns and accurately document service needs. Provide clear explanations of recommended services, repairs, and associated costs. Repair Order Management Prepare and manage repair orders from start to finish. Communicate with technicians to ensure accurate diagnosis and timely completion. Review completed work and ensure quality standards before vehicle delivery. Upsell & Service Recommendations Identify opportunities for additional services based on vehicle condition and manufacturer guidelines. Present maintenance packages and warranty options to customers. Customer Updates & Follow-Up Keep customers informed on repair status and timelines. Handle inquiries and resolve concerns promptly to ensure satisfaction. Compliance & Documentation Ensure all documentation is accurate for warranty claims and dealership records. Adhere to OEM and dealership standards for service processes. Key Qualifications Proven experience as a Service Advisor in an automotive dealership setting. Strong knowledge of automotive systems and repair processes. Excellent communication and customer service skills. Ability to work in a fast-paced environment and meet productivity goals. Proficiency in dealership management systems and Microsoft Office Suite. Benefits: 401(k) with company match Employee Stock Ownership Plan (ESOP) Health, dental, and vision insurance. Tuition reimbursement Opportunities for career growth within CMA’s dealership network Employee discounts on vehicles and services Competitive compensation and performance incentives. Closed on Sundays Drug and Alcohol Policy CMA is a drug and alcohol-free workplace. We are committed to maintaining a safe and healthy environment for all employees Pre-Employment Screening Notice Employment at Carter Myers Automotive is contingent upon successful completion of a background check and drug screening. Join our team and be a part of a dynamic work environment where you can grow and develop your skills! We look forward to receiving your application!

Responsibilities

The Service Advisor is responsible for delivering exceptional customer service and ensuring efficient repair order processing. This role involves communicating with customers and the service department to maintain trust and transparency throughout the service experience.