JOB OVERVIEW

Recovery Solutions Group is seeking a motivated and detail-oriented Debt Collector to join our team. We specialize in commercial collections and select non-medical consumer accounts connected to property or contracted services. The ideal candidate will have strong negotiation skills, a firm understanding of financial processes, and prior experience in commercial or consumer debt recovery. This role is focused on resolving outstanding balances through professional communication, accurate account management, and strict compliance with collection laws and regulations.

QUALIFICATIONS

• Proven experience in commercial or consumer debt collections is highly desirable.
• Strong understanding of financial concepts, accounting principles, and accounts receivable processes.
• Excellent communication skills with the ability to negotiate confidently and professionally.
• Familiarity with financial and collection software systems.
• Strong analytical skills for account review, reconciliation, and payment tracking.
• Basic math skills for calculating balances and structuring payment plans.
• Self-motivated with the ability to meet and exceed performance targets.
• Coachable, with a willingness to learn and adapt to proven collection strategies and company procedures.
  If you are driven, results-oriented, and ready to excel in a high-performance environment focused on commercial and consumer collections, we’d love to hear from you.
  Job Type: Full-time
  Pay: From $3,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Vision insurance

Application Question(s):

• When a debtor gets angry or refuses to cooperate, what’s your next move?
• In collections, negotiation is often about finding a solution that works for both the debtor and the creditor. Can you walk me through your process for turning a ‘no’ into a ‘yes’?

Ability to Commute:

• Milford, DE 19963 (Required)

Work Location: In perso

• Initiate contact with debtors via phone and email to discuss outstanding balances and arrange payment solutions.
• Apply effective negotiation strategies to maximize recovery while preserving professional relationships.
• Review and analyze account histories to verify balances, identify discrepancies, and determine the best course of action.
• Accurately document all collection activity in our financial software.
• Collaborate with internal teams to reconcile accounts and resolve payment or billing issues.
• Maintain up-to-date knowledge of applicable debt collection laws and regulations.
• Provide prompt, professional responses to debtor inquiries or disputes.
• Ensure strict compliance with all laws, regulations, and company policies governing debt recovery.