SUPPORT COORDINATOR – EMPOWER LIVES, BUILD COMMUNITY

Location: Head Office – Parramatta, NSW
Job Type: Part-time or Full - time
At Better Support Solutions, we’re a family-founded NDIS provider dedicated to delivering the most compassionate and loving home care. We believe every person deserves to live with dignity, choice, and connection — and we’re growing every day.
We’re seeking an experienced Support Coordinator to join our close-knit team in Parramatta. This role is more than coordination — it’s about walking alongside people with disability, amplifying their voice, and helping them navigate the NDIS with clarity, confidence, and care.

• Build genuine, trusting relationships with participants, families, and support networks
• Help participants understand their NDIS plan, funding, and available supports
• Connect clients with appropriate services, allied health professionals, and community supports
• Support psychosocial recovery and goal achievement through tailored care planning
• Facilitate assessments to determine funding needs (e.g. complex home modifications)
• Coach and empower clients to build confidence and make the most of their plan
• Maintain regular communication and respond to feedback with a commitment to improvement
• Prepare and attend plan review meetings, including reports and goal setting
• Uphold confidentiality and adhere to all organisational policies and WHS standards