Job description

Experienced Test Analyst (On-site)

Company:

Fime is a globally recognized international player providing deep expertise across digital payments, mobility services, and digital identity. We work with leading organizations worldwide to solve complex challenges, identify emerging opportunities, and future-proof their strategies.

Our team of 900+ experts operates in over 20 locations around the globe, delivering solutions that support millions of transactions every day, across global markets. What sets us apart is our values: we are curious, creative, and highly collaborative, with a strong commitment to integrity - we do the right thing for our clients, our people, and our shareholders.

At Fime, the work is varied and intellectually stimulating. No two days are the same, and you will be surrounded by smart, engaged colleagues who value learning and continuous improvement.

Making innovation possible.

Making the world work.

Mission:

The mission of this role is to ensure the accurate execution, analysis, and reporting of EMV and payment-related tests while delivering high-quality technical support to customers and internal teams. The position contributes to maintaining service excellence, strengthening compliance, and supporting the implementation of new payment solutions.

ACTIVITIES

• Demonstrating exceptional technical knowledge to conduct test sessions in accordance with the related Quality Assurance Plan.
• Analyzing EMV test data and results, providing insightful feedback.
• Producing comprehensive test reports and continually striving to minimize issues identified during reviews.
• Understanding the purpose of tests with respect to customer needs and specificities within the testing scope.
• Developing technical documentation and actively contributing to the internal knowledge base.
• Offering technical consulting and debugging services to customers, both remotely and on customer premises when necessary.
• Providing technical support internally to colleagues.
• Ensuring the delivery of high-quality service at all times and adhering to the quality process.
• Expanding your skillset and maintaining acquired skills while actively suggesting improvements.
• Collecting and disseminating customer feedback to enhance our services.
• Being the technical point of contact for customers and participating in internal training sessions.
• Actively participating in sharing technical knowledge with colleagues.
• Qualification of test tools and coordinating with vendors. 

ADDITIONAL RESPONSIBILITIES

• Reviewing and authorizing test reports. 
• Preparing and delivering internal technical training sessions.
• Providing extensive technical support and analysis to internal teams, customers, and authorities.
• Engaging actively in the implementation of new services and projects for service improvement.
• Participating in audit preparations and actual audits.
• Engaging in technical discussions with authorities such as MasterCard, Discover, RuPay, and others.
• Autonomy on tasks planning.