Overview:
There’s never been a better time to join the shipbuilding industry. As demand for cutting-edge naval technology grows, General Dynamics Electric Boat is at the forefront—designing, building, and maintaining the most advanced submarines in the world. Our work is mission-critical, supporting the U.S. Navy and strengthening national security.

ROLE OVERVIEW

D475 seeks a highly motivated individual to join its IT team. In this role, you will serve as a first level support representative to ensure all equipment is operational, and update software applications. General knowledge and experience with all aspects of hardware, software, and networking connectivity for desktops is necessary to be successful in this role. In addition, the candidate should be familiar with imaging and application deployment to end user devices (i.e. desktops, laptops, and tablets).

KEY RESPONSIBILITIES

• Perform root cause assessments and remediation as it relates to the desktop team for problem resolutions.
• Provide technical support and assistance to users with issues that are related to hardware, software applications, operating systems, and network connectivity that support the end users.
• Provide support for hardware, software and networking connectivity for computers.
• Install and maintain PCs and associated software, and peripherals.
• Perform installs and moves as required. Install and upgrade applications on individual workstations.
• Track inventory hardware on a routine basis.
• Attend training sessions to maintain and improve skillset as well as cross-train peers.
• Support special desktop projects, which will require occasional weekend on-call support.
• Implement government standard configurations to desktop equipment.
  This role provides team members with challenging work and a means to continue gaining technical skills and broadening their experience throughout their career.
  The position requires physical access to desktop devices throughout the Groton shipyard and the New London, Kings Highway and Quonset Point, RI campuses some walking and travel is required. In addition, the position requires occasional on-call and evenings.
  Qualifications: