Experiences Manager at Madeline Hotel and Residences Auberge Resorts Collection

Florence, Tuscany, Italy -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality, Event Coordination, Project Management, Community Engagement, Local Knowledge, Design, Bilingual Communication, Experience Curation, Team Collaboration, Guest Experience, Personalization, Strategic Planning, Relationship Building, Creativity, Wellness Programming, Marketing Support

Industry

Hospitality

Description

Company Description Collegio alla Querce, Auberge Collection is a hilltop Italian retreat – once a cherished educational institution – and the only hotel in the city of Florence that provides sweeping vistas of both Florence’s historic town center and the rolling hills of Tuscany. Offering unmatched views of the iconic Duomo, the hotel’s gracious, 16th-century buildings are set in breathtaking terraced gardens. Perfectly placed in the city to offer the best of two worlds, the hotel offers 49 Guest Rooms, 28 Suites, and 6 Grand Suites. Multiple dining venues and event spaces include La Gamella, a fine-dining Italian restaurant with The Chef’s Table at its heart, mischievous Bar Bertelli, housed in the former principal’s office, poolside Cafe Focolare, and the original chapel, Sala Dorati and theatre, Il Teatro. Aelia Spa, the first-ever spa in partnership with Furtuna Skin, is a nature-ensconced haven dedicated to holistic wellbeing. The resort will also host a range of connection-driven experiences revealing Florence’s multifaceted Renaissance spirit. For more information: auberge.com/collegioallaquerce Job Description We are a design and experience-led brand. Our properties create ownable experiences and programming that are one-of-a-kind across lifestyle, culinary, adventure, and wellness. The on-site Experiences Manager is a key role in developing, curating and carrying out unique experiences for guests, Florentine community and team members alike. Experiences will be aligned with the ‘Soul of the Place’ which is the unique identity and personality of each Auberge property. Lead the creation and development of curating all experiences and a monthly calendar of activities for the property. Planning, project managing, and collaborating with inter-departmental teams and executing special moments, signature programs and weekly activities, events, classes, and programs that allow guests and members to experience the property's values and create lasting memories. Assist in the development of daily rituals that bring the resort’s spirit alive for its guests and the local community Working alongside the Marketing and Operations teams to project manage the strategic seasonal programs and partnerships that will bring the property to life. Support the curation of design elements throughout the resort. Activating guest spaces and events throughout the property in an intentional and relevant way. Establish and maintain relationships with local partners, vendors, DMCs, city guides and travel partners to enhance our unique brand story. Participate in training programs and facilitate special touches that inspire the team and highlight our Soul of the Place. Identify opportunities to further improve, customize, or personalize a guest's experience based on guest feedback and strategic opportunities. Create processes to further deepen being experience-led at the property level and at the Auberge Collection brand. Curate and deliver the highest quality member experience for a diverse community. Oversee all member programming, events and activations. Maintain confidentiality and security of specified resort information, member information, correspondence, reports and files. Qualifications Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts, restaurants and wineries. Minimum of 2 years of demonstrated experience with developing and executing personalized experiences including coordinating events, activities, and programming. Demonstrated entrepreneurial approach combined with a positive and curious demeanor. Extensive knowledge of the local area including; recreation, restaurants, events, sights and other attractions. Ability to work a flexible schedule, including weekends and holidays, according to department needs. A discerning eye for design, style and unique experiences. Italian and English lanaguge skills. Additional Information Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit www.friedkin.com. Job Type: Management

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Responsibilities

The Experiences Manager will develop, curate, and execute unique experiences for guests and the local community, aligning with the property's identity. This includes planning activities, collaborating with teams, and enhancing guest experiences through strategic programming.