Experiential Global Learning Administrative Program Support 1
Search #: 499124
Work type: Full-time
Location: Storrs Campus
Categories: Administrative Services

JOB SUMMARY

Under the direction of the Director of Experiential Global Learning (EGL), and as part of the EGL team, the EGL Administrative Program Support 1 will assist in various administrative, personnel, maintenance, and procedural functions of EGL.

MINIMUM QUALIFICATIONS

• Associate’s degree in a related field and at least two years of related experience.
• Ability to relate well to diverse students, faculty, and staff, especially in a team setting.
• Ability to use the Microsoft Office and Adobe Suites.
• Excellent oral and written communication skills.
• Excellent intercultural communication skills.
• Ability to prioritize workload to complete multiple tasks simultaneously, successfully, and in a timely and efficient manner.

PREFERRED QUALIFICATIONS

• Bachelor’s degree from an accredited institution.
• Knowledge of PeopleSoft software.
• Previous experience working in a higher education setting.
• Experience working in study abroad and international education.
• Experience studying, living, or working in a foreign country.

• Manage central communications for EGL, including answering the phone, responding to the EGL email account, greeting visitors, and handling mail.
• Advise walk-in students, parents, faculty, and staff with basic questions about EGL programming and processes.
• Book reservations, rooms, catering, logistics, and supply orders for EGL meetings and events.
• Coordinate presentation requests, assist with booking reservations, organizing the events calendar, and preparing materials for various events, including classroom presentations, open houses, and information sessions.
• Coordinate travel, schedules, meals, and logistics for campus visitors.
• Manage office communications with the university community and external partners, including acceptance and commitment letters, partner information sheets, and group emails.
• Administer the course alignment system, including the curation of grade scales, transcript processing, and resolution of all student credit issues and concerns.
• Manage all financial records and student billing matters in conjunction with the Director.
• Support the Director and Operations Team with program cancellations and withdrawals.
• Enroll students in custom programs courses and all students’ off-campus course placeholders.
• Order insurance for EGL program participants.
• Other duties as assigned.