Company Description
METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.
At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.
Job Description
In order to continuously improve our services, we are in constant exchange with our customers. At the Global Headquarters in Düsseldorf, we are the contact for our country organizations and are promoting the change to an increasingly customer-centric organization. As Expert Customer Relationship Management you will plan towards improvement of CRM initiatives and will work closely with multiple cross-functional stakeholders, mostly central IT and country key-stakeholders.

• Product strategy and Development Further develop data-driven communications and approaches in collaboration with IT and METRO countries and support product discovery. Planning, coordinating and perform quality checks and acceptance of new software products and functions.
• Roll out and harmonization: Lead the planning, conception and implementation of M.create solution (corporate solution for Printed and digital catalogues) with multichannel functionalities and modules to new countries to supports sales and marketing initiatives.
• Data Quality Check: Utilize various data points, ensure data quality and maintenance, and support the further development of technical setups.
• Optimization: Monitor performance metrics and continuously improve templates and catalogue usability.
• Issue Resolution: Address and resolve operational or technical issues reported by country teams or partners in a timely and efficient manner.
• Country Support: Provide hands on support to local teams (Countries and stakeholders), ensuring compliance with company processes, systems and policies(Legal, Marketing, purchasing) until issue resolution.
• Training and Guidance: Foster knowledge exchange and community building among CRM and country colleagues, manage and hold workshops and training courses for countries.
  Qualifications