EXPERT DATA ANALYST & REPORTING IN GLOBAL CUSTOMER CARE (M/F/D)

For us „Let’s Go!“ is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That’s why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe.

ABOUT US

As part of the global customer care team, you serve as the key ambassador for the customer within the organization. In close collaboration with both internal and external partners, you ensure seamless customer support operations.
You create reports and action plans based on relevant performance and quality KPIs, as well as customer insights, for the broader organization and top management.
With a strong data-driven mindset, you identify opportunities for improvement and passionately bring them to our partners and country organizations—driving their implementation from concept to execution.

• Acting as a customer ambassador to create memorable “Wow” moments for our customers
• Making customer satisfaction the core of every action
• Ensuring data accuracy, integrity, and consistency across our global environment
• Understanding of KPIs like CSAT, NPS, FCR, AHT and ability to connect metrics to operational and strategic improvements
• Leveraging advanced analytics, reporting and AI-driven tools to generate actionable insights and proficient in SQL, Excel, Power BI/Tableau/Looker/ being able to design, automate and maintain dashboards and reports
• Collaborating with data engineering teams by effectively handling data warehousing tools (e.g. BigQuery, Azure Data Lake)
• Partnering with cross-functional internal stakeholders through discussion, presentations, recommendations to define needs and deliver impactful data and meaningful insights gained through data analysis to be used to develop operational plans and actions
• Acting as a data translator between operations, analytics, and leadership