Company Description
METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.
At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals. These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.
Job Description

The Drop Shipment Expert ensures efficient distribution of Metro Own Brand products, supporting the sCore strategy. The role drives goods availability and customer satisfaction through seamless order processing and timely delivery. By enhancing supply chain transparency and optimizing performance, this role reinforces Metro International Supply reputation as a reliable partner for Metro countries, by ensuring on-time, in-full deliveries.

• Receive and accurately process customer orders, ensuring all necessary details are captured for flawless execution.
• Provide proactive and clear communication to customers, offering updates on order status, potential challenges, and resolution timelines.
• Act as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.
• Plan and schedule transportation, working closely with carriers, customers, and suppliers to ensure on-time and in-full (OTIF) delivery.
• Resolve logistical issues promptly to maintain delivery timelines and customer expectations.
• Monitor and support carrier performance management to ensure adherence to desired Service levels.
• Collaborate with external customs experts to prepare and verify accurate export documentation for international shipments.
• Ensure compliance with all relevant regulations and standards to facilitate smooth cross-border transactions.
• Work with internal departments, including procurement, supplier collaboration, and operations, to monitor and enhance supplier and carrier service levels.
• Actively participate in cross-departmental initiatives aimed at optimizing order-to-delivery processes.
• Utilize dashboards to monitor key performance indicators (KPIs) related to order processing, transportation performance, and service levels.
• Analyze data trends and provide actionable insights to drive improvements in logistics operations and customer satisfaction.
• Recommend and implement process enhancements to achieve operational excellence and cost efficiencies.

Qualifications

• Order Management Expertise: ability to accurately process and manage customer orders.
• Customer Communication Skills: proactive communication and relationship management.
• Transportation Planning: planning and coordinating on-time deliveries.
• Carrier Performance Oversight: familiarity with monitoring and improving carrier service levels.
• Export Documentation Knowledge: expertise in preparing and verifying international shipment documents.
• Regulatory Compliance Understanding: knowledge of cross-border trade regulations and standards.
• Data Analysis Proficiency: ability to analyze logistics KPIs and drive performance improvements.
• Cross-Functional Collaboration: experience working with internal teams and external partners.
• Process Optimization: identifying and implementing efficiency improvements.
• Technical Systems Usage: proficiency in ERP systems, dashboards, and reporting tools.

Additional Information

• Receive and accurately process customer orders, ensuring all necessary details are captured for flawless execution.
• Provide proactive and clear communication to customers, offering updates on order status, potential challenges, and resolution timelines.
• Act as the primary point of contact for customer inquiries, ensuring a high level of service and satisfaction.
• Plan and schedule transportation, working closely with carriers, customers, and suppliers to ensure on-time and in-full (OTIF) delivery.
• Resolve logistical issues promptly to maintain delivery timelines and customer expectations.
• Monitor and support carrier performance management to ensure adherence to desired Service levels.
• Collaborate with external customs experts to prepare and verify accurate export documentation for international shipments.
• Ensure compliance with all relevant regulations and standards to facilitate smooth cross-border transactions.
• Work with internal departments, including procurement, supplier collaboration, and operations, to monitor and enhance supplier and carrier service levels.
• Actively participate in cross-departmental initiatives aimed at optimizing order-to-delivery processes.
• Utilize dashboards to monitor key performance indicators (KPIs) related to order processing, transportation performance, and service levels.
• Analyze data trends and provide actionable insights to drive improvements in logistics operations and customer satisfaction.
• Recommend and implement process enhancements to achieve operational excellence and cost efficiencies