Expert EPIC Configuration Analyst at Presbyterian Healthcare Services

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

71.81

Posted On

16 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Epic System Software, Workflow Analysis, Data Collection, Technical Support, Application Design, Testing, Collaboration, Mentoring, Project Scoping, Communication, Process Improvement, Customer Advocacy, Integration, Training Support, Change Management, Quality Assurance

Industry

Hospitals and Health Care

Description

Overview Presbyterian is seeking a Expert EPIC Configuration Analyst. This position is responsible for in-depth knowledge of assigned Epic System software. The role involves regular day-to-day communication, software review, and a deeper understanding of business operations. It includes collaboration with Epic, Subject Matter Experts (SMEs), and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software. Responsibilities include design, build, testing, and maintenance of those solutions. This is a Full Time position - Exempt: Yes Job is based at Rev Hugh Cooper Admin Center Work hours: Days Preferred Qualifications: Epic Professional Billing Certified Experience with claims and charge router Join a workplace where compassion meets purpose. Apply today! Qualifications Bachelor's degree plus 3 years of IT or business experience. 3 years of Epic specific experience. 6 years' of additional experience can be substituted in lieu of degree. Epic certified in supporting application plus additional proficiency/certification/badges in related application area Responsibilities Provide tier-2 support for Epic application incidents, including 24/7 on-call coverage as needed. Troubleshoot issues within and outside your application, resolve incidents, maintenance items, enhancement requests, upgrades, and projects. Advocate for customer needs and promote teamwork across teams. Modify Epic records, tables, and master files to support application design and changes. Develop and maintain requirements, specifications, and test cases for new or enhanced functionality. Ensure test scripts reflect workflow solutions and follow quality assurance processes including change management and testing. Demonstrate expert understanding of supported Epic applications and their integration with other systems. Analyze workflows, create new ones in collaboration with SMEs, and implement solutions that improve end-user productivity and effectiveness. Support training teams by communicating system changes and new functionality. Actively participate in team and cross-team meetings, facilitate discussions, and drive next steps. Mentor and guide other analysts, tailoring support to individual needs. Lead knowledge transfer efforts and serve as a go-to resource for team members and end users. Assist leadership in project scoping and timeline assessment. Create and deliver presentations to large cross-functional groups. Maintain strong communication and collaboration skills, identify and implement process improvements, and contribute to strategic planning and relationship-building with other Epic customers. Benefits About Presbyterian Healthcare Services Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits. The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives. As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. Maximum Offer for this position is up to USD $71.81/Hr. Compensation Disclaimer The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

Responsibilities

The Expert EPIC Configuration Analyst is responsible for in-depth analysis of workflows and technical issues associated with Epic software. This includes providing tier-2 support, modifying Epic records, and collaborating with Subject Matter Experts to implement solutions that enhance productivity.