Expert, Middleware

at  Canadian National Railway

REQUIREMENTS

• Bachelor’s degree in Computer Science or equivalent degree and experience
• Minimum 10-15 years overall work experience in context of middleware technologies
• Minimum 5 years demonstrating technical leadership qualities and/or overseeing deliverables
• Extensive background in Middleware technologies
• Excellent knowledge of best practices and latest technology trends
• Excellent infrastructure knowledge
• Understanding of ITIL processes
• Excellent written and oral communication skills
• Good negotiation skills
• Project delivery skills (solid understanding of Project Management or equivalent experience)
• Process driven and able to turn strategy into tactical actionable tasks
• Creativity and strong analytic skills
  CN is an employment equity employer and we encourage all qualified candidates to apply. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email

In its day-to-day core operations, the Expert Middleware is the safeguard of the systems while innovating and improving support efficiency.

• Define documents, communicate and enforce guidelines, standards and best practices
• Provide direction and governance
• Lead initiatives related to automation, optimization and process improvements
• Develop and implement Key Performance Indicators (KPIs)
• Maintain accurate documentation of systems including all system inter-connections
• Monitor and maintain system availability and performance
• Define preventive maintenance tasks for system health and ensure vendor recommendations are in place
• Engage with team to define, design and implement suitable automated processes to optimise the day-to-day support activities
• Lead problem investigation and follow-up resolution
• Review root cause analysis documents and ensure actions taken to reduce future occurrences
• Vendor relationship
• Perform impact analysis for upcoming changes and the introduction of new technologies
• Estimate the work effort required to deliver changes
• Insure solution delivery within allocated budget and approved timelines
• Support team by providing technical guidance and methodology in Assessment & Planning, Cost analysis, Testing, Deployment and Transition to Core
• Ensure compliance with all appropriate CN I&T standards (e.g. Security, Architecture, Project Delivery Methodology, SOX, etc.)
• Define and implement high availability setup and maintain and improve disaster recovery procedure and scripts
• Design, integrate and document new technologies
• Guidance in the establishment of complex projects and programs
• Guidance on market trending and technology evolution
• Contribute to the evaluation and recommendation of Middleware tools and new Middleware technologies for existing and future business needs