Expert (Statistical Operations) at NielsenIQ

Vadodara, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

17 Dec, 25

Salary

0.0

Posted On

18 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Quality Performance Monitoring, Data Analysis, Communication Skills, Problem-Solving, Process Improvement, Project Management, Training, KPI Monitoring, Organizational Skills, Presentation Skills, SQL, Python, Machine Learning, Artificial Intelligence, Statistical Analysis, Operational Processes

Industry

Software Development

Description

Job Description Location - Vadodara (Gujarat) Full time, Onsite Expert (Reports to Operations Manager) is accountable for the implementation and improvements of operational processes and standards in the country, including quality performance and issue resolution while driving an ongoing improvement. Drive an on-going focus and improvement in Right First Time delivery to contribute to client satisfaction. Responsibilities Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when require Work with the quality team on first time right and cycle time reporting alongside with operations team to identify focus areas Ensure appropriate communication and escalation of issues to relevant senior stakeholders. Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content. Understanding and execution on financial administration including invoicing, counter invoicing/cash collection. Qualifications Minimum of 3 - 4 years of experience in operations Extensive knowledge of operational processes, systems and SOPs Strong communication skills and the ability to communicate requirements clearly to stakeholders within and outside of Operations - ability to translate technical detail as required for audience Common business language knowledge (English): speaking and writing with fluency Problem-solving, ability to understand and analyze data Ability to train and to explain technical elements to different stakeholders Ability to monitor activities, a good understanding of KPIs Process-driven - ability to define and refine processes to ensure continual improvement in quality and on-time delivery Proven organizational skills Presentation skills Process improvement methodologies Project management skills - ability to accurately scope project requirements, manage stakeholder expectation Bachelor’s Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA Master’s degree (Commerce, Statistics, Mathematics or a related field) Exposure to SQL/Python and ML/AI and working with large datasets Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Responsibilities

The Expert (Statistical Operations) is responsible for implementing and improving operational processes and standards, ensuring quality performance and issue resolution. They will also drive ongoing improvements in delivery to enhance client satisfaction.