JOB DESCRIPTION

Overview
Welcome diversity and apply as you are!
At Adisseo, we cherish the value of diversity whatever it may be.
By joining Adisseo, you will join committed people who make the difference every day to contribute to this challenge.
By joining Adisseo, you will integrate a dynamic international environment.
By joining Adisseo, you will discover a world full of opportunities for every stage of your career by being actor to your professional journey.

EXPERIENCE & SKILLS

• Customer orientated focus
• Experience of dealing with export documents is desirable
• Attention to detail
• Excellent communication and decision-making skills, oral and written and the ability to interact with other members of the team and other internal/external stakeholders
• Teamwork
• Strong organizational skills
• Ability to work under pressure
• Time and Data Management
• IT literate
• Practical knowledge of SAP/Exact is nice to have
• Practical knowledge of MS Office programs
• Work in matrix organization and network
• Ability to work independently and be results driven

• Support the sales department mainly on exports to outside the EU
• Act as a main contact for export customer service activities
• Monitor production planning and notify internal customers of any delays
• Collect internal prices and update in ERP system
• Liaise with internal customer as required from order entry to dispatch/receipt of goods
• Place customer order entries in our ERP systems (SAP/Exact)
• Amend dispatch dates if required
• Review red/green report and open order book situation daily
• Create Certificates Of Origin via Chamber of Commerce
• Create Veterinary Certificates via Government website and booking via third party warehouse
• Communication with lab for specific certificates of analysis
• Liaise with freight forwarders and carriers to collect and deliver goods to customer specifications
• Fulfil and raise invoices daily in an accurate manner
• Establish daily communication with warehouses via telephone and email
• Capture incidents and complaints and log them in the management system
• Collect evidence and participate to the resolution survey
• Book the daily incoming goods from the warehouse
• Create weekly labels for production and make amendments if needed
• Update Purchase Orders for planning
• Use of Hazardous system creating Dangerous Goods Notes and/or transport labels
• Create dispatches preparing for warehouses/hauliers 1 week on 1 week off
• You are the back up for the customer service and supply chain assistant during holiday period
  Qualifications