JOB DESCRIPTION
If you thrive on problem-solving, building relationships, and driving seamless operations, this Export Coordinator role is an exciting opportunity to make an impact on a worldwide scale! As an Export Coordinator at Trans Ova, you’ll manage end-to-end logistics, ensure regulatory compliance, and deliver exceptional customer service in a fast-paced, global environment.
The Export Coordinator will play a critical role in managing the logistics and execution of import and export processes for third-party semen and embryos. This position ensures seamless order fulfillment from receipt to invoicing while maintaining compliance with international trade regulations. Acting as a key liaison between domestic and international customers, this role supports smooth transactions, regulatory adherence, and high levels of customer service.
Import/Export Coordination & Logistics:
- Coordinate with domestic and international clients, as well as Production Centers, to manage the shipment of semen and embryos through Trans Ova to international destinations.
- Oversee inbound product receipt, verifying product integrity, documentation accuracy, and compliance with CFIA and export regulations.
- Coordinate and approve consignments with importers to ensure seamless transactions.
- Manage all aspects of freight logistics, including clearance and delivery, while liaising with freight forwarders to ensure efficient transportation.
- Monitor and optimize supply chain performance metrics, maintaining detailed customer service logs to track order status and resolution.
Order Processing & Documentation Management:
- Execute full-cycle order processing, including order receipt, processing, inventory management, export documentation preparation, logistics coordination, and invoicing.
- Verify product eligibility, update customers on availability, and ensure proper documentation for compliance.
- Prepare, authorize, and legalize all required export documents, such as Commercial Invoices, Packing Lists, Certificates of Origin, and Health Certificates.
Customer Service & Problem-Solving:
- Serve as a point of contact for domestic and international customers, providing timely updates and support throughout the order-to-invoice process.
- Address and resolve transportation, import/export, and customer-related issues efficiently, ensuring seamless operations.
- Collaborate with URUS Logistics Coordinators to provide additional support on international orders as needed.
Continuous Improvement & Compliance:
- Maintain up-to-date knowledge of import/export regulations to ensure compliance with international trade laws.
- Identify opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.
REQUIREMENTS:
- Strong quantitative and qualitative analytical abilities
- Effective verbal and written communication abilities
- Proficient in building relationships and providing excellent customer service
- Strong organizational skills, particularly in managing details crucial to the supply chain process
- Demonstrated ability to drive and adapt to changes in the dynamic environment
- Skillful interpretation and application of relevant laws, regulations, and policies in the context of supply chain operations.
- Excellent time management to meet critical deadlines in the fast-paced industry
- Exceptional problem-solving skills applied to optimize supply chain processes
- Intermediate proficiency in utilizing supply chain systems, data analysis tools, such as a TMS, WMS, Power BI, Qlikview, as well as Microsoft Office suite of products
EDUCATION & EXPERIENCE:
- Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or related field preferred
- Highly valued: Advanced degrees or certifications (e.g., APICS, CSCP)
- Highly valued: Demonstrated experience working in JDE
- Proven ability to collaborate with cross-functional teams and external partners
- Track record of effectively identifying and solving supply chain challenges
- Proficient in data analysis tools and techniques.
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