JOB DESCRIPTION

Position Summary:
The Export Coordinator III is responsible for managing and coordinating the end-to-end export process,
ensuring the accurate and timely fulfillment of international customer orders. This includes preparing export
documentation, ensuring compliance with international trade regulations, working closely with freight
forwarders and logistics teams, and serving as a key point of contact for export-related customer
communication. The role demands high attention to detail, regulatory knowledge, and a proactive approach
to problem-solving within a fast-paced environment.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• Experience in an export, logistics, or customer service role.
• Working knowledge of SAP and proficiency in Microsoft Excel and Word
• Excellent written and verbal communication skills
• Strong problem-solving capabilities with a proactive approach
• High level of attention to detail and organizational skills
• Strong Team player skills
• Ability to work independently and collaboratively in a cross-functional team environment
• Complaint handling/conflict resolution skills
• Basic understanding of international trade and export compliance is preferred.

ABOUT US:

Thermo Fisher Scientific Inc. is a leading global provider in the science sector, generating more than $30 billion in revenue annually. Our mission is to empower our customers in promoting global well-being and safety. Whether our customers are propelling scientific research, addressing complex analytical challenges, enhancing medical diagnostics and treatments, or improving laboratory efficiency, we are dedicated to assisting them.
Apply today!
http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

• Process and manage international customer orders and schedule agreements to ensure timely and compliant export shipments
• Coordinate with freight forwarders, carriers, and warehouse teams to arrange transport, ensure proper packaging, labeling, and temperature-controlled solutions are in place, timely dispatch, and monitor delivery of goods.
• Prepare accurate export documentation including commercial invoices, packing lists, certificates of origin, and other customs-related paperwork
• Log and resolve customer queries and complaints, whilst ensuring that departmental processes and procedures are adhered to.
• Liaise with relevant departments for stock availability, customer pricing and resolve issues whilst adhering to the regulatory requirements
• Communicate proactively with international customers regarding order status, delays, or issues impacting delivery timelines
• Monitor export performance metrics including LOTIF (Lines On Time In Full), and take corrective actions when targets are not met.
• Act as a role model by demonstrating the Thermo Fisher Scientific 4i values (Integrity, Intensity, Innovation, Involvement) in all interactions.
• Support the continuous improvement of export processes through the company’s Practical Process Improvement (PPI) initiatives.
• Promote and maintain compliance with Health, Safety, and Environmental policies and contribute to a safe working environment.