(EXPORT COORDINATOR) - POSITION OVERVIEW

Our client has been relocating pets worldwide for over 20 years, committed to ensuring every pet and their owner receives a safe, smooth, and compassionate relocation experience.
Renowned for extremely high standards and exceptional customer care, our client are now seeking a dedicated and animal-loving individual to join our Pet Export team at our Crawley branch.
As an Export Coordinator, you will specialize in the transportation of animals/ pets, managing the relocation process of pets travelling from the UK to international destinations.
You will act as the main point of contact for clients, guiding them through the process and ensuring a seamless and stress-free journey for their pets.

(EXPORT COORDINATOR) - POSITION REQUIREMENTS

• Provide quotations, travel advice, and information to prospective and current clients.
• Plan and coordinate pet relocations from initial enquiry to final delivery.
• Communicate daily with clients via phone and email, offering support and guidance.
• Book flights and prepare the necessary travel documentation.
• Liaise with third parties such as kennels, catteries, and veterinary practices.
• Ensure all travel arrangements meet airline and destination country regulations.
• Maintain accurate records and uphold company standards throughout the relocation process.

ESSENTIAL SKILLS & ATTRIBUTES:

• Strong communication skills (verbal and written)
• Excellent organisation and time management abilities
• High attention to detail and accuracy
• Ability to stay calm and think clearly under pressure
• A compassionate, customer-focused mindset
• Confidence and a reassuring presence when dealing with clients
• A genuine love for animals (owning pets is a plus)

EXPERIENCE & REQUIREMENTS:

• Previous experience in pet travel, freight, exports, or customs is advantageous; alternatively, a strong willingness to learn and a proactive attitude are highly valued.
• Office-based customer service experience
• Competency in Microsoft Word and Outlook (Excel a plus)
• Strong English literacy, spelling, and grammar

Please refer the Job description for details