KEY SKILLS AND QUALIFICATIONS -

Strong attention to detail
Excellent communication skills
Positive and proactive attitude towards tasks
Proficient knowledge of Microsoft Office (Excel, Outlook, Word)
Ability to quickly learn and adapt to new systems
Good at working as part of a team, as well as independently on own accounts and tasks.
Ability to take ownership of tasks and show initiative within company guidelines
Highly organised approach to tasks/projects given
Proven experience in a B2B Customer Service environment
Job Types: Full-time, Permanent, Temporary, Temp to perm
Pay: £23,793.00 per year

Additional pay:

• Bonus scheme

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Exeter EX2 5AZ: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please state whether you are interested in the Permanent or Temporary position.

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Exeter EX2 5A

PURPOSE OF THE ROLE

To process orders and reply to queries in an accurate and timely manner. To check stock availability from various warehouses and factories, with a view to maximizing sales and choosing the most efficient shipping options. To actively participate in relevant company meetings and be on top of the sales targets and own customers’ performance, advising the Sales Teams of the operational aspects of the targets sought.
Please note we are recruiting for two positions for this role -
1x Permanent and 1x Temporary role

KEY TASKS AND RESPONSIBILITIES -

This is not an exhaustive list and you will be expected to perform different tasks as necessary to meet the goals of the business:
Receive, process and manage to conclusion, customer orders, queries, credit requests and information requests.
Manage and develop key accounts, seeking out and implementing best practice where possible and appropriate.
Liaise and manage the relationship with the company’s third party suppliers in respect of customer requirements.
Produce Sales Reports and other reports necessary to overseeing the performance of the accounts in the Distributor business.
Monitor and develop company systems and procedures for continuous service/efficiency improvements, with particular focus on the new FEWH business model.
Maintain records and files of work conducted.
Undertake project work and travel as may from time to time be necessary.