Purpose of the Role

• To evaluate customer needs and logistics/courier requirements and format an effective plan to meet such needs and requirements.
• To handle, monitor and follow-up on incoming customer requests for OBC/NFO shipments in a 24/7 shift cover.
• To maximize business opportunities by offering customers tailored-made solutions to meet with clients’ requests within operational restrictions.
• To build strong productive relationships with clients to ensure business objectives are achieved.

Responsibilities of the Role

• To exercise both discretion and independent judgment in performing the duties of the job.
• To work with management to develop appropriate policies to achieve the goals of the Company.
• To work directly with management to implement Company policies to ensure that customer needs are being met, such as budgeting and on time delivery.
• To evaluate customer business needs and logistics/courier requirements and format an effective plan to meet such needs and requirements.
• To handle, monitor and follow-up on incoming requests for OBC/NFO shipments in a 24/7 shift cover.
• To maximize business opportunities by offering customers tailored-made solutions to meet with clients’ requests within operational restrictions.
• To build strong productive relationships with clients to ensure business objectives are achieved.
• Preparing of time-critical routing options for incoming requests ensuring a timely offer with detailed and accurate information is provided to clients.
• Allocating of couriers to pending orders for worldwide requests and booking of their travel arrangements.
• Liaise, direct and give clear detailed instructions and information to couriers on their assignments and modify assignments as the broker deems necessary to meet global customer needs.
• Monitor and tracking of on-going shipments with the purpose to ensure a high quality service is delivered to the customers and the company’s expectations are met at any time.
• Sourcing, selecting and negotiating with external suppliers and service providers with the responsibility of determining and delivering appropriate training if necessary to meet the company requirements.
• Debtor and Creditor Invoicing and order settlement.
• Keep up to date with activities of OBC/NFO coordinator(s) using the appropriate network of communication.

Qualifications

• Freight Forwarding and/or Time Critical Cargo experience is highly preferred.
• Ability to travel when required in line with business needs.
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