Express Lane Service Advisor
at
Edwards Chrysler Dodge Jeep Ram Fiat Village Pointe
Omaha, Nebraska, United States
-
Full Time
Start Date
Immediate
Expiry Date
14 Dec, 25
Salary
0.0
Posted On
16 Sep, 25
Experience
0 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Customer Service, Communication Skills, Typing Skills, Positive Attitude
Industry
Retail
Description
Description
Edwards Chrysler Dodge Jeep Ram at Village Pointe in Omaha, NE is looking for a Express Lane Service Advisor to join our team! The Quick Lane/Express Service Advisor is responsible for meeting with customers about the routine maintenance (oil changes, tire rotations, basic inspections) with their vehicle while working directly with the Service Technicians to relay information and determine the best course of repairs for the vehicles. This person will be in constant contact with employees and customers and will demonstrate excellent customer service and communication skills.
Responsibilities:
Greeting customers, and getting them checked into the system
Consulting with technicians about needed repairs and offering alternatives based on customers budgets and needs
Answering customer questions about service outcomes and consulting with technicians
Informing customers about warranty protections and various programs and discounts
Scheduling customers and understanding the work flow of the department
Informing customers of changes as they come up and being in continuous contact with customers to make sure they understand the process each step of the way
Requirements
Excellent verbal communication skills
Positive attitude and customer focused demeanor
Proficient typing skills
Previous customer service experience is preferred
Responsibilities
The Express Lane Service Advisor greets customers and assists them with routine maintenance services. They work closely with service technicians to relay information and ensure customer satisfaction throughout the service process.
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