Express Service Advisor Automotive Dealership at FIVE STAR SUBARU OF GRAPEVINE LLC

Grapevine, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

11 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organization, Multitasking, Automotive Maintenance, Scheduling, Service Follow-ups, CDK Service Software

Industry

Description

Description ABOUT US: At Five Star Subaru of Grapevine, we pride ourselves on delivering exceptional customer service and quality automotive maintenance. Our Express Service Department is a fast-paced, customer-focused environment dedicated to providing quick and efficient vehicle services. We are seeking an enthusiastic and detail-oriented Express Service Advisor to join our growing team. POSITION OVERVIEW: As an Express Service Advisor, you will be the primary point of contact for customers utilizing our express maintenance services. Your role is to ensure customers receive prompt, friendly, and accurate service while coordinating with our express technicians to meet their vehicle maintenance needs. BENEFITS: Medical Insurance Dental Insurance Vision Insurance Long- and Short-Term Disability Insurance 401(k) Life insurance Critical Illness Hospital Indemnity Accident Insurance Paid vacation for full-time employees Employee discount on cars, parts and service Drug Free Work Environment We’re passionate about our culture RESPONSIBILITIES: Greet customers promptly and in a friendly manner upon arrival. Consult with customers on their vehicle’s express service needs (oil changes, tire rotations, inspections, etc.). Clearly explain recommended maintenance services and estimated costs. Keep customers informed on service progress and ensure timely vehicle completion. Work closely with express technicians to maintain an efficient workflow. Ensure all services are completed to dealership and manufacturer standards. Provide exceptional customer experience, addressing any concerns professionally. Assist with appointment scheduling and service follow-ups as needed. Requirements Prior experience in a service advisor or customer service role, preferably in the automotive industry. Strong communication and organizational skills. Ability to multitask in a fast-paced environment. Basic understanding of automotive maintenance services is a plus. Positive attitude with a customer-first mindset. Experience with dealership CDK service software is a bonus. Applicants must have a valid driver's license and must complete the pre-employment screening. JOIN OUR TEAM: If you are passionate about providing top-tier customer service and enjoy working in a fast-paced automotive environment, we want to hear from you! Apply today by submitting your resume today! Five Star Subaru of Grapevine is an equal opportunity employer. #ZR

Responsibilities

The Express Service Advisor acts as the main contact for customers needing quick maintenance, ensuring they receive prompt, friendly, and accurate service while coordinating tasks with express technicians. This involves clearly explaining recommended services, costs, and keeping customers updated on service progress to ensure timely vehicle completion.