Express Service Advisor at THOMAS SUBARU OF CUMBERLAND LLC

Cumberland, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Attention to Detail, Data Entry, Organizational Skills, Teamwork, Problem Solving, Time Management, Sales Skills, Automotive Knowledge, Safety Awareness, Adaptability, Technical Knowledge, Multi-tasking, Relationship Management, Ethical Standards

Industry

Automotive

Description

Description Reporting To: Fixed Ops Manager FLSA Code: Exempt Position: Requires clocking in and out including breaks Position Information: The full time Express Service Advisor is responsible for assisting customers with automotive services and repairs. The express service advisor coordinates the completion of the requested and recommended services for express service by communicating with the consumer, technician responsible for the completion of the work order, and the parts department. Primary Areas of Responsibility: Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service” Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management Be a great team member Successfully Maintain the following accountabilities Greet all customers in Drive Offer all relevant services Close all open Ros daily Communicate ASRs/info promptly Manage the service sales process Keep OEM training current Duties and Responsibilities: Greet every customer, every day Maintain high ethical standards when dealing with customers, co-workers and vendors Put safety first. Adhere to all Safety Policies, Procedures and Personal Protective Equipment standards Maintain a disciplined and proactive daily schedule for conducting outgoing activity for the cultivation of new and existing customers Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system Presents all service opportunities determined through the Multi Point Inspection (MPI) Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation Maintains automotive records by recording problems and corrective actions planned Updates job knowledge by participating in educational opportunities; reading manufacturers' publications Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles Assist customers and staff with the selection of required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line Answers telephones, manage and resolve customer calls, providing price quotes and other information Assist service technicians in selecting parts needed for repairs in process Customer focus and adaptability to different personality types Determines requirement of each call by working with customers Answers inquiries, resolve, and fulfill requests by clarifying desired information; researching, locating, and providing information Multi-task and manage time effectively Update or enter new customer information into company information/data systems Keep records of all conversations in our database in a comprehensible way Follow up with customer calls where necessary Sells additional services by recognizing opportunities to up-sell and explain new features Build sustainable relations and engage customers by taking the extra mile Attend required training - department, dealership and organization Meet personal/team goals Assist as needed in other areas of Fixed Operations to help grow the overall business, and ensure 100% customer satisfaction Keep current on all brand service bulletins and training If the customers pay by invoice, obtain the following information: form of payment (if by check, include the check number), amount of payment, received by whom, date and any change given, receipt payments Control shop supplies and track usage Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards Requirements Qualifications: High school diploma or the equivalent. Valid driver's license in state of residence and a good driving record. Ability to read and comprehend instructions and information. Strong verbal and written communication skills. Excellent listening skills and attention to detail. Knowledge of customer service principles and practices. Good data entry, typing and organizational skills. Working Conditions: Will stand and move throughout the service department and repair shop for most of the shift. Will spend some time outdoors working with customer vehicles that are in service department. Evening, holiday and weekend work hours will be required. S/he will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. The Service Writer will be required to wear a dealership uniform at all times. Note: This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments). Thomas Automotive is an Equal Opportunity Employer

Responsibilities

The Express Service Advisor is responsible for assisting customers with automotive services and repairs, coordinating the completion of requested services by communicating with customers, technicians, and the parts department. They must exemplify the company's core values and maintain high ethical standards while managing the service sales process.